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Re: Speaking of ignoring user input ...




On 4/14/19 7:16 PM, T wrote:
On 4/14/19 4:04 PM, WaltS48 wrote:
On 4/14/2019 6:24 PM, T wrote:
Hi All,

Another one of mine that got ignored:

"Server not found" error message should check network offline state and have a more generic "you're not connected to the internet" message if there is no network

https://bugzilla.mozilla.org/show_bug.cgi?id=1195478

Guess the developers don't have to field all these phone calls!

-T



 From my bug report:

--------------------------------

https://bugzilla.mozilla.org/show_bug.cgi?id=1195478#c0

RFE: Please replace "server not found" with a more accurate error message.

Dear Mozilla,

I am a consultant.  I have plastered Firefox around two counties at customer sites.

Problem: when they are not connected to the Internet (we have frequent outages), the message they get from Firefox is "server not found". Then they call me angry with Firefox.  I have to explain to them that it is probably their ISP if they can not connect to anything else.  I take *a lot* of heat over this issue.

On the other hand, Midori say "you are not connected to the Internet".

Would you please adopt Midori's method?  If the Internet is down, state such.  If a particular web site is down, the "server not found" then becomes appropriate.  Since Midori is open source too, it shouldn't be too hard to figure out.

---------------------------------------

https://bugzilla.mozilla.org/show_bug.cgi?id=1195478#c2

Do you really think the average user actually reads or even comes close to understanding the above?  I can tell you from years of personal experience championing Firefox at my customers' sites that the exact number that does read and understand this is Z-E-R-O.

Please implement this as a kindness to me so I don't have to keep taking crap over it!


---------------------------------------

https://bugzilla.mozilla.org/show_bug.cgi?id=1195478#c3

Today's early morning trouble call on my answering machine was "I can't get into my computer.  It says 'Server not found'"  (Yes, I called and explained.)

I get this kind of stuff over and over and over.  Mirodi's method of just telling you you are not on the Internet would go so very far in correcting the misunderstanding your error message causes.

Also, in the instance where the server is actually the problem, please consider calling the server by name, for example, "mozilla.org not found".  This would also remove misunderstandings.


Wait.

The users computer is connected to a server and he couldn't log into the computer, or they are using the computer, launched Firefox and it didn't connect to their Home page?

When not connected to the Internet I see "Server Not Found" in the tab. Firefox has a page that displays:

"Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.mozilla.org.

If that address is correct, here are three other things you can try:

     Try again later.
     Check your network connection.
     If you are connected but behind a firewall, check that Nightly has permission to access the Web."

Note the "We can’t connect to the server at www.mozilla.org."

Isn't that your request?

They could be connected to the Internet, but a router or switch between their connection and the site could be down, or the site itself. No?


That message is USELESS to a common user.   You need to get to
the point with the  -->  FIRST <-- sentence.  AND BE ACCURATE!

AND REMEMBER YOUR AUDIENCE.  Hint!  It is not power users that
understand computer jargon.

If the Internet connection is down, state so.  If the actual server
is down, state that such and such can not be accessed.

"Server not found" is a STUPID message for a common user.  With
me, I have to figure out if it is the internet or the site.  Again
a STUPID message.   NO COMMON USER knows to do this!

Chrome does it, Midori does it.  Stop ignoring users input!

It sucks watching Firefox die.


It sucks being computer illiterate.

I don't think they can get "The Internet connection is down" to fit in a tab and how would Firefox or Mozilla know I turned off my Wi-Fi connection by accident.

So I intentionally turned it off and opened Firefox.
Still see "Server Not Found" in the tab and only the tab.

Basically the same message as before in the page.

"Hmm. We’re having trouble finding that site.

We can’t connect to the server at forecast.weather.gov.

If that address is correct, here are three other things you can try:

    Try again later.
    Check your network connection.
If you are connected but behind a firewall, check that Nightly has permission to access the Web."

The "We can't connect..." is the 2nd sentence. Nowhere but in the tab does it say "Server Not Found".

Sorry they don't read that part.

I'll test with 66.0.3 sometime.

I really don't care what Chrome does.

Wasn't there a big stink about Firefox becoming a Chrome clone.

Do we or don't we? Seems that you do.

--
OS: Linux Mint 19.1 - Cinnamon Desktop
https://www.thunderbird.net/en-US/get-involved/

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