Re: Speaking of ignoring user input ...
- Date: Sun, 14 Apr 2019 19:04:25 -0400
- From: WaltS48 <schw01@xxxxxxxxxxxxxxxxx>
- Subject: Re: Speaking of ignoring user input ...
On 4/14/2019 6:24 PM, T wrote:
Another one of mine that got ignored:
"Server not found" error message should check network offline state and
have a more generic "you're not connected to the internet" message if
there is no network
Guess the developers don't have to field all these phone calls!
From my bug report:
RFE: Please replace "server not found" with a more accurate error message.
I am a consultant. I have plastered Firefox around two counties at
Problem: when they are not connected to the Internet (we have frequent
outages), the message they get from Firefox is "server not found". Then
they call me angry with Firefox. I have to explain to them that it is
probably their ISP if they can not connect to anything else. I take *a
lot* of heat over this issue.
On the other hand, Midori say "you are not connected to the Internet".
Would you please adopt Midori's method? If the Internet is down, state
such. If a particular web site is down, the "server not found" then
becomes appropriate. Since Midori is open source too, it shouldn't be
too hard to figure out.
Do you really think the average user actually reads or even comes close
to understanding the above? I can tell you from years of personal
experience championing Firefox at my customers' sites that the exact
number that does read and understand this is Z-E-R-O.
Please implement this as a kindness to me so I don't have to keep taking
crap over it!
Today's early morning trouble call on my answering machine was "I can't
get into my computer. It says 'Server not found'" (Yes, I called and
I get this kind of stuff over and over and over. Mirodi's method of
just telling you you are not on the Internet would go so very far in
correcting the misunderstanding your error message causes.
Also, in the instance where the server is actually the problem, please
consider calling the server by name, for example, "mozilla.org not
found". This would also remove misunderstandings.
The users computer is connected to a server and he couldn't log into the
computer, or they are using the computer, launched Firefox and it didn't
connect to their Home page?
When not connected to the Internet I see "Server Not Found" in the tab.
Firefox has a page that displays:
"Hmm. We’re having trouble finding that site.
We can’t connect to the server at www.mozilla.org.
If that address is correct, here are three other things you can try:
Try again later.
Check your network connection.
If you are connected but behind a firewall, check that Nightly has
permission to access the Web."
Note the "We can’t connect to the server at www.mozilla.org."
Isn't that your request?
They could be connected to the Internet, but a router or switch between
their connection and the site could be down, or the site itself. No?
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