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OT: Spectrum/Charter 100Mbps Update

My bloviated meandering follows what Sailfish graced us with on 7/13/2018 3:29 AM:
My bloviated meandering follows what The Real Bev graced us with on 7/12/2018 11:18 PM:
On 07/12/2018 09:55 PM, Sailfish wrote:
My bloviated meandering follows what The Real Bev graced us with on
7/12/2018 2:26 PM:

btw, Charter/Spectrum recently added new equipment that bumps the
bandwidth from 60Mbps to 100Mbps and, so far, they haven't up'd the
price; although, their price bumps come in March so I'm not look forward
to the next bump.

Speedtests show a max of 70, more commonly 68 or so. Charter's own test just now: 66.01 down, 5.9 up. It's been that way for at least a year, maybe more.

I neglected to mention that I had to call in, (833) 267-6094, and request the upgrade. The representative was able to make the change while I was on the phone and I was told that it would take 24 hrs before it would take effect. That was 32 hrs ago.

Update: After not getting the promised 100Mbps today, I called again and got a different representative who indicated that the previous representative hadn't configured the change correctly AND that it should have updated while we were on the phone and not take 24 hrs. He set it up again and after waiting a bit (45-60 secs), it came back online* but still only registered the 60+Mbps rate. The rep re-looked at his changes and said that there was another setting that need twiddling and afterward, I got the full 100Mbps download rate with a 5.6Mbps upload rate.

* Make sure you don't use your VOIP phone when calling since, after they fiddle with the knurled knobs, massive knife switches and vacuous vacuum tubes, your internet connection is dropped for a period of time while the system resets.


1. The rep confirmed that this new rate will not cost more than the previous 60+Mbps since they plan to have all customers on the new rate. Note: However, he didn't say whether there will be another price increase come the Ides of March billing update.

2. They are also offering a 300Mbps rate option but that with cost an addition $20/mo.

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