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Bug#886346: marked as done (general: USB 3.0 Disk Drive Not Recognized)




Your message dated Sun, 7 Jan 2018 18:38:00 +0100
with message-id <20180107173800.f4jwgvy6md7f3hui@xxxxxxxxxxxxxxxxxxxxx>
and subject line Re: Bug#886346: general: USB 3.0 Disk Drive Not Recognized
has caused the Debian Bug report #886346,
regarding general: USB 3.0 Disk Drive Not Recognized
to be marked as done.

This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.

(NB: If you are a system administrator and have no idea what this
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misconfiguration somewhere. Please contact owner@xxxxxxxxxxxxxxx
immediately.)


-- 
886346: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=886346
Debian Bug Tracking System
Contact owner@xxxxxxxxxxxxxxx with problems
--- Begin Message ---
Package: general
Severity: important

Dear Maintainer,

I have a USB 3.0 Disk 2TB (WD Elements).

When I plug in a 2.0 USB Port the disk is recognized, but when I plug in a 3.0 USB Port the disk is not recognized and the dmesg not show anything.

This is the exit of command "sudo lsusb":

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. 
Bus 001 Device 003: ID 0c45:6713 Microdia 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

This is the exit of command "lsusb -v -d 1d6b:0003":

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               3.00
  bDeviceClass            9 Hub
  bDeviceSubClass         0 Unused
  bDeviceProtocol         3 
  bMaxPacketSize0         9
  idVendor           0x1d6b Linux Foundation
  idProduct          0x0003 3.0 root hub
  bcdDevice            4.09
  iManufacturer           3 Linux 4.9.0-4-amd64 xhci-hcd
  iProduct                2 xHCI Host Controller
  iSerial                 1 0000:00:14.0
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           31
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0xe0
      Self Powered
      Remote Wakeup
    MaxPower                0mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           1
      bInterfaceClass         9 Hub
      bInterfaceSubClass      0 Unused
      bInterfaceProtocol      0 Full speed (or root) hub
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0004  1x 4 bytes
        bInterval              12
        bMaxBurst               0
Hub Descriptor:
  bLength              12
  bDescriptorType      42
  nNbrPorts             8
  wHubCharacteristic 0x000a
    No power switching (usb 1.0)
    Per-port overcurrent protection
  bPwrOn2PwrGood       10 * 2 milli seconds
  bHubContrCurrent      0 milli Ampere
  bHubDecLat          0.0 micro seconds
  wHubDelay             0 nano seconds
  DeviceRemovable    0x00 0x00
 Hub Port Status:
   Port 1: 0000.02a0 5Gbps power Rx.Detect
   Port 2: 0000.02a0 5Gbps power Rx.Detect
   Port 3: 0000.02a0 5Gbps power Rx.Detect
   Port 4: 0000.02a0 5Gbps power Rx.Detect
   Port 5: 0000.02a0 5Gbps power Rx.Detect
   Port 6: 0000.02a0 5Gbps power Rx.Detect
   Port 7: 0000.02a0 5Gbps power Rx.Detect
   Port 8: 0000.02a0 5Gbps power Rx.Detect
Binary Object Store Descriptor:
  bLength                 5
  bDescriptorType        15
  wTotalLength           15
  bNumDeviceCaps          1
  SuperSpeed USB Device Capability:
    bLength                10
    bDescriptorType        16
    bDevCapabilityType      3
    bmAttributes         0x02
      Latency Tolerance Messages (LTM) Supported
    wSpeedsSupported   0x0008
      Device can operate at SuperSpeed (5Gbps)
    bFunctionalitySupport   3
      Lowest fully-functional device speed is SuperSpeed (5Gbps)
    bU1DevExitLat          10 micro seconds
    bU2DevExitLat         512 micro seconds
Device Status:     0x0001
  Self Powered

-- System Information:
Debian Release: 9.3
  APT prefers stable-updates
  APT policy: (500, 'stable-updates'), (500, 'stable')
Architecture: amd64 (x86_64)

Kernel: Linux 4.9.0-4-amd64 (SMP w/8 CPU cores)
Locale: LANG=es_ES.UTF-8, LC_CTYPE=es_ES.UTF-8 (charmap=UTF-8), LANGUAGE= (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Init: systemd (via /run/systemd/system)

--- End Message ---
--- Begin Message ---
On Thu, Jan  4, 2018 at 19:53:32 +0100, Pablo Molina wrote:

> Package: general
> Severity: important
> 
> Dear Maintainer,
> 
> I have a USB 3.0 Disk 2TB (WD Elements).
> 
> When I plug in a 2.0 USB Port the disk is recognized, but when I plug in a 3.0 USB Port the disk is not recognized and the dmesg not show anything.
> 
Please use one of the support forums listed at
https://www.debian.org/support the bug tracking system and its "general"
pseudo-package are not the right place for user support.

Thanks,
Julien

--- End Message ---